Professional PA and Executive Secretary (in English)

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Personal assistants and executive secretaries with 2+ years working experience, who wish to improve their skills and work more efficiently, and develop new perspectives for the career development.

培训目的

·         Understanding the skills required and the expectations bosses have of their Personal Assistants

·         Being aware that the more senior you become, the more important your behaviours become

·         Learning new techniques for personal communication skills and better interacting with other people at work

·         Enhancing time management skills to keep you organised and focused on the tasks

·         Being able to represent yourself more professionally in front of important people

·         Being prepared to climb the career ladder with confidence

课程大纲

Executive Secretary & Personal Assistant Workshop

高级秘书与助理的素质拓展 (英文授课)

DAY 1

Brain storming session to share experiences and difficulties at work
How tough is your job?
What skills are needed? 

Effective Interpersonal Skills
Study of Yourself
Self Analysis – Strengths vs. Weaknesses
Evaluation Exercise
What is my behavior style?
How does it affect my colleagues?
Emotional Intelligence in the work place
8 EI Steps for enhancing communication
Language patterns for success 

Study of The Boss
Your Boss’s Work Style (group discussion & problem sharing)
Clarity for expectations – Case study with Trainer
5 Key Communication skills for office environment
Communication Barriers & Cultural points 

Working effectively with Management & Colleagues
Interacting with others using EI tools
How can I enhance my skills?
Dealing with conflict
Strategy for conflict resolution
Stress or work overload points to be aware of

DAY 2
Time Management & Personal Efficiency
How organized are you? Organizational evaluation
Identifying & Managing top priorities
Managing other’s expectation for you & Learning to say no
Identify & eliminate time killers
Delegate like a Manager

International Business Etiquette
Meeting & Greeting at International Level
Exchanging business cards with cross culture
Introducing yourself, colleagues and superiors with elegance
Professional Image for PA’s Dos and Don’ts
Formal Occasion/Special Event Dress Code

Career Development for Personal Assistant

Career path
Identify what new skills are needed for future?

Action Plan