高级秘书的国际化素质（英文授课）

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Secretaries and administrative support staff who have less than 4 years experience and want to become more professional in an International organisation. Learn new  tools to support their Managers and teams more effectively such as Time Management, Cross-cultural Communication and overall enhance their professional image in-company.

培训目的

Learning how to be professional, to be a better cross culture communicator

Dealing with clients and customers from different countries

课程大纲

Sharing Experiences of a Secretarial Nature

What Makes a Good Secretary?

How to Be Professional

What it means to be professional

What expectations your foreign boss has of you

Our image at work (how we should & shouldn't dress)

How we speak to other colleagues and clients

Adapting your style to a more sophisticated one

Practicing good habits

You Represent Your Boss, so Do It Professionally!

Considering scenarios with bosses and clients that require diplomacy and tact

Cross Cultural Communication Skills      

Understanding the importance of being a good communicator

How to deal with different cultures effectively

Understanding differences between Western and Chinese culture

Organizational Skills

What does it mean to be an organised person?

Learning basic TM principles

Forward thinking & anticipation

How to Write Minutes of the Meeting      

Formal English for Business

Making your English more polite

Polishing off your style for letters

Do's and Don'ts of spoken English when being professional